Peer Support Services · The Triad and surrounding counties
Recovery is easier with someone who has been there.
4ward Steps pairs adults on NC Medicaid with certified peer support specialists who have their own lived experience of recovery from mental health or substance use challenges.
What peer support is
A partner in your recovery, not another appointment to sit through
A peer support specialist is a North Carolina Certified Peer Support Specialist who has lived through their own recovery from a mental health or substance use challenge. They use that experience to walk alongside you while you work toward the life you want.
Your specialist meets you where you are, at home or out in your community, and helps you work on the goals in your plan. Peer support works side by side with your clinical care. It does not replace your counselor, doctor or medications, and it is not a crisis service.
- Who provides it
- NC Certified Peer Support Specialists with lived experience similar to yours
- Where
- Your home and your community across the Triad and surrounding counties, with phone or video visits for part of your care when that works better
- Your plan
- Built with you, around goals you choose, and reviewed with you at least every 60 days
- Cost to you
- Covered by NC Medicaid for people who qualify
How we help
Support for the parts of recovery that happen between appointments
Every person's plan is different. These are some of the ways your specialist can help.
Setting and reaching goals
Turn what matters to you into small, doable steps, and celebrate the progress along the way.
Wellness and recovery tools
Learn and practice tools like a Wellness Recovery Action Plan (WRAP) to stay well and spot early warning signs.
Community resources
Find and connect with help for housing, food, transportation, benefits and other everyday needs.
Navigating systems
Get coached through medical, social services and legal systems, and learn your rights and how to speak up for yourself.
Planning ahead for hard days
Build and update a crisis plan, and review what helps after a hospital or crisis stay.
Coming home
Plan for a steady return to the community after incarceration or a stay in a hospital or other institution.
Who we serve
Adults working toward recovery
Peer support at 4ward Steps is for adults 18 and older who:
- live with a serious mental illness or a substance use disorder
- want a peer to support their recovery
- have NC Medicaid through one of the health plans listed here
We match you with a specialist whose own experience is similar to yours. If peer support isn't the right fit, we'll help you find a service that is.
Health plans we work with
For referring providers: Peer Support Services are billed to NC Medicaid as H0038 and need a comprehensive clinical assessment and prior authorization from the person's health plan.
Meet our owner
Javetta Jones, BS, QP, CPSS
Owner and Program Supervisor
NC Certified Peer Support Specialist · Qualified Professional
Javetta founded 4ward Steps to bring peer support to adults across the Piedmont Triad who are working toward recovery. She believes everyone deserves someone in their corner who understands the road because they have walked it too.
As Program Supervisor and the agency's Qualified Professional, Javetta leads the team of certified peer support specialists. She makes sure each person's plan is built around their own goals, supervises and supports every specialist, and personally checks in with each person served at least every 60 days to review their progress.
Get started
Four steps from first call to first visit
You can reach out yourself, or a family member, health plan or provider can refer you.
Reach out
Call us at 336-937-8667. We'll ask a few questions and answer yours.
Check eligibility
We confirm your NC Medicaid health plan and that peer support fits what you're looking for.
Assessment
A licensed clinician completes a comprehensive clinical assessment with you.
Plan and match
You build your plan with us, your health plan approves it, and you meet your specialist.
Contact
Let's take the first step together
Call us to make a referral or ask a question. Email is for general questions only, so please don’t email health information.
4ward Steps is not a crisis service. If you are thinking about suicide or are in crisis, call or text 988, the Suicide and Crisis Lifeline. If you are in danger, call 911.